Last updated: December 12, 2024
These terms and conditions (hereinafter referred to as "terms") show the last revised date. They may change as needed. The terms applicable to a specific booking are those that were posted at the time of booking. Do not assume that previous terms apply to future bookings.
1 – Consent to Terms upon Purchase
By booking, these terms and conditions are considered accepted. The buyer must actively confirm that they have been read before the booking can be completed and paid. By accepting the terms, the buyer agrees to two things:
- The buyer accepts their responsibilities in connection with the booking.
- The buyer agrees that Avinor shares purchase data with the parking operator so they can deliver the service.
It is possible for the buyer to give additional consents during the customer journey, these do not happen automatically but must be actively done by the buyer in connection with the purchase or in "My Profile," and may include consent for newsletters, offers, etc.
2 – The Webshop
Avinor AS | Pb 150 | N-2061 Gardermoen | +47 67 03 00 00 | Org. no. 985 198 292 VAT
These terms apply to parking bookings on www.avinor.no, Avinor's app, and other channels operated by Avinor AS. We refer to this as the "Webshop". By "booking" we mean "parking reservation" or "pre-booking of parking." The seller of parking is the parking operator at the airport.
3 – The Parking Operator
The parking operator at the airport is the seller of parking services. All questions and inquiries should be directed to the parking operator. The list shows which parking operator is the seller at the individual airports with contact details (in alphabetical order).
Apcoa AS+47 22 05 75 00 Innspurten 15, N-0663 Oslo |
Onepark AS+47 64 81 19 80 Bøkkerveien 5, 0579 Oslo |
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Bergen airport |
Alta airport |
Mosjøen airport |
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Stavanger airport |
Bardufoss airport |
Namsos airport |
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Trondheim airport |
Bodø airport |
Oslo airport |
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Brønnøysund airport |
Røros airport |
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Florø airport |
Rørvik airport |
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Førde airport |
Sandane airport |
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Hammerfest airport |
Sandnessjøen airport |
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Harstad/Narvik airport |
Sogndal airport |
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Kirkenes airport |
Stokmarknes airport |
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Kristiansand airport |
Svolvær airport |
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Kristiansund airport |
Tromsø airport |
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Lakselv airport |
Vadsø airport |
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Leknes airport |
Ørsta-Volda airport |
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Mo i Rana airport |
Ålesund airport |
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Molde airport |
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4 – Booking Confirmation and Receipt
The buyer receives a confirmation of the booking to the email address provided. The confirmation is the receipt. It contains a unique reference number and other important information about the booking.
5 – Buyer's Responsibility
It is the buyer's responsibility to check that the details in the email confirmation are correct. The buyer must check that the time period and parking area are correct, the correct license plate number is reported, and familiarize themselves with the details regarding deadlines for amendments (changes) and cancellations and any other information.
The buyer is responsible for their booking, making changes within the deadline, and promptly reporting any errors. Avinor or the parking operator does not take responsibility for additional costs due to errors, missed bookings/changes/cancellations, incorrect use of discount codes, etc. This applies regardless of the cause, including technical issues or payment errors.
6 – Available Products
When the desired parking duration is selected in the calendar, available offers will be displayed. Bookings must usually be made no later than 2 hours before the entry. Some products may have special requirements or restrictions. If the desired product is not displayed, it may be due to time restrictions, sold-out spaces, or other restrictions.
Feel free to search for random times in the future to get an overview.
7 – Prices
All prices are in Norwegian kroner and include VAT. The bank transaction will show that the purchase is paid to the parking operator.
Prices for booking may differ from prices for "regular parking." The price on the screen is based on the booking time, parking duration, product, parking area, season, and availability. When a booking is made, the price at the time of purchase is considered accepted by the buyer.
8 – One Uninterrupted Stay with Entry and Exit
A booking applies to one complete uninterrupted stay, with entry and exit for the same car. If you exit the parking area earlier than you booked, the booking is considered ended. If you re-enter within the same booking time, this will start a new parking session, which you will be charged for in its entirety.
9 – Parking Beyond the Booked Period
If you exceed the booked parking time, a new parking duration will automatically start. The new parking duration is charged from the end of your booked time and does not include the booked and already paid stay. The new parking duration must be paid for regardless of the reason for the extension of the time, and it is charged at the normal rate (as a non-booked parking).
Vehicles not picked up 30 days after the exit time in the booking are considered abandoned. Such vehicles will be towed at the owner's expense and charged for the parking time used. If you cannot pick up the car before this time, you must contact the parking operator to prevent this.
10 – Changes and Cancellations
Bookings are managed on avinor.no. On the parking page of the relevant airport, there is "change/cancel." You can also make changes in My Profile if you have created one.
All changes or cancellations must be made by the buyer within a set deadline. Avinor or the parking operator does not make changes or cancellations due to events such as bad weather, public regulations, changes from the airline or other events.
11 – Deadlines for Changes and Cancellations
For Onepark airports (see list in point 3): Changes and cancellations must be made no later than 24 hours after the booking was purchased. Changes in personal details (see point "what can be changed") must be made no later than 2 hours before the confirmed entry time in the booking.
For Apcoa airports (see list in point 3): All changes and cancellations must be made no later than 2 hours before the confirmed entry time in the booking.
12 – What Can Be Changed
Within the deadline, the following elements can be changed in a booking:
Change of parking area or duration/time: Depending on the changes made, you may need to pay a difference or receive a refund. If the desired parking product is not available at the time of change, an alternative product is selected, or the reservation is canceled. The same reference number as before is retained, a new confirmation/receipt is received by email.
Change of personal details: These are details such as name, email address, and license plate number of the car. No financial transactions are involved when changing personal details, the original booking, including the reference number, is retained. A new confirmation/receipt is received by email.
Change and cancellation after the parking time has started: You cannot change or cancel after the parking time has started, see point for “deadlines for changes and cancellations”
Fees for changes and cancellations: There are usually no fees for changes/cancellations. If there are, this will be clearly described.
13 – Refunds
Refunds are only made to the payment card used for the original booking. The refund time is determined by the card issuer. To receive a refund, the buyer may be asked to present a receipt and reference number.
Booked parking time that is not used, in whole or in part, will not be refunded.
No compensation or refund will be given for deficiencies or interruptions in the booking service. Neither Avinor nor the parking operator is obligated to refund any additional costs resulting from a booking/change/cancellation.
14 – Entry with "Wrong" License Plate Number or in "Wrong" Parking Area
The booking only applies to the license plate number provided and for the parking area purchased. Contact the parking operator immediately if an error is detected. You risk being charged extra.
15 – Standard Parking Terms
Standard Parking Terms (“Standardvilkår for Parkering”) always apply to all parking in Norway. This is duly informed about in the parking areas. You can also find information about these on the websites of the Norwegian Public Roads Administration (Statens Vegvesen), the Parking Complaints Board (Parkeringsklagenemda), and Lovdata. If there are discrepancies between these terms and the Standard Parking Terms, the Standard Parking Terms will take precedence.
16 – Safety and Security
Avinor and the parking operator ensure that the parking areas are as secure and safe as possible. Travelers park at their own risk. Avinor and the parking operator cannot be held responsible for any loss or damage that occurs to the vehicle or belongings unless such damage or theft is caused by negligence from Avinor/parking operator and only to the extent that this negligence directly caused the damage. Any damage to or theft from your vehicle that has occurred during your stay must be reported to the parking operator before leaving the parking area. Also, contact the police to report the incident and your insurance company.
17 – Parking Spaces Reserved for Other Purposes
If you park in parking spaces reserved for a given group, without having the right to do so, you risk being fined. Reserved spaces can be, for example, HC spaces (you must have a valid HC/blue badge card in the car), spaces for electric cars (without having an electric car that charges), and the like. Reserved spaces are always well marked.
18 – Privacy
All personal information provided by users of the parking booking solution is treated in accordance with applicable Norwegian laws and strict privacy guidelines. Avinor's privacy guidelines can be found on avinor.no under "privacy in Avinor." See also point 1, Consent upon Purchase.