Avinor’s number one priority is always the safety and wellbeing of our passengers. We follow advice and guidance from the national health authorities. The most important steps you can take to prevent the spread of infection is to stay at home if you feel sick, keep your distance, ensure good hand hygiene and pay attention to each other
Below we have gathered a number of frequently asked questions so that you can stay up to date on topics that affect you and your journey.
Entry rules and travel restrictions
What rules apply when I arrive in Norway?
The Norwegian Directorate of Health has made a simple to-do list for you who are traveling to Norway:
- You must fill out a travel registration form before you travel.
- You must bring a certificate of negative corona test, taken within 72 hours before arrival (does not apply to Norwegian citizens and persons who have a residence permit in Norway)
- You must take a covid-19-test at the airport when you arrive to Norway.
- You must be quarantined for 10 days in Norway.
All persons travelling to Norway from red countries/regions are required to familiarise themselves with important information about entry registration, entry quarantine, test obligation and quarantine hotels. Read more here www.entrynorway.no (several languages).
Passengers must expect some waiting time in the arrival areas at Oslo Airport due to these entry rules.
Can I take a Covid-19 test at the airport?
The health authorities have established test centers at Oslo airport, Bergen Airport, Trondheim Airport, Stavanger Airport, Tromsø Airport, Bodø Airport and Ålesund Airport for passengers arriving in Norway from abroad. Follow signs on arrival for a Covid-19 test. A test station has also been established in connection with Domestic Transfer at Oslo Airport.
More information about the test center at Trondheim Airport. Stjørdal municipality has opened a test center in the arrival hall at Trondheim Airport for possible testing for all passengers arriving from Oslo and Sandefjord. Read more about the testing here.
At Oslo Airport you can also find a private healthcare provider that offers Covid-19 test. They also offer quick tests and it is recommended to book an appointment in advance. Dr. Dropin is located at the departure level, before the security check, just behind check-in area 3. Read more and book an appointment here.
Which countries can I travel to?
The Norwegian authorities advise against all travel abroad that is not strictly necessary. Still travelling? IATA has made a useful overview of entry and quarantine restrictions that apply to different countries (subject to changes on the external website).
Infection control measures at the airport
Do I have to wear a facemask at Norwegian airports?
At Oslo Airport, Trondheim Airport, Ålesund Airport and Bodø Airport face masks are required for passengers in the terminal, regardless of whether social distancing is possible. At other airports you may have to wear a face masks when social distancing is not possible. Travelers will receive information at the individual airport about the rules that apply.
When arriving from a red area the following applies: Keep wearing the face mask from your flight until you have reached home.
Can I buy a face mask at the airport?
Passengers cannot rely on face masks being distributed or being available for purchase at all airports. Choose your local airport here on avinor.no and click on the top banner that shows which restaurants and shops are open. Here you will find an overview of which outlets sell face masks.
Are there any kind of health check or temperature check for passengers?
No health check or temperature check is carried out at Norwegian airports. Avinor follows the advice from national health authorities and these are measures that are not recommended.
However, airlines can choose to carry out temperature measurement on their own initiative, so we encourage passengers to pay attention to information from your airline.
Can I still pick up and drop off someone at the airport?
To ensure infection control, we ask you to pick up passengers waiting in your car or meet them outside the terminal.
What infection control measures are being taken at Avinor's airports?
Since the end of January 2020, Avinor has followed advice and guidance from national and local health authorities to ensure good infection control at Norwegian airports. Among other things, the following measures have been implemented:
- To secure social distancing we have sealed of certain check-in machines and seats. We have also implemented self-marking on the floor.
- Avinor has enhanced its already thorough cleaning processes in response to the issue and put out hand disinfection. We have also a more frequent follow-up of toilets, where refill of soap, paper and general cleaning are checked extra.
- In consultation with local health authorities, who is responsible for infection prevention at the airport, arriving passengers receive information on quarantine. There are separate guidelines for dealing with persons suspected of illness.
- Information for travelers is preserved through messages on our digital screens, posters and other relevant places in the terminal. We are continuously working on assessing new infection prevention measures in consultation with Norwegian health authorities.
Your journey through Avinor's airports
Are restaurants and shops open at Avinor's airports?
Some of the restaurants and shops are open. Choose your local airport here at avinor.no and click the top banner to see which restaurants and shops are open. Due to the situation, the website may not be updated at all times. Information about service offers and opening hours may differ.
I need assistance at the airport, is this still available?
Yes, you can still order assistance at our airports. It is important that you book assistance at least 48 hours before departure through your airline or travel agent. If you book later than 48 hours before departure time, you must expect extra waiting time. You should also consider that passengers who have pre-booked more than 48 hours in advance will be given priority.
What is different at Avinor airports now?
At the airports you will find that measures have been put in place to comply with social distancing. Some areas are closed, check-in and bagdrop can take place in other areas of the airport than usual, and you will find that there are fewer people in terminal than usual. Some restaurants and shops are closed, as well as other services such as nursing rooms, playrooms and so on.
Follow the signs and other information in the terminal to orient yourself and feel free to use Avinor's digital platforms to stay up to date. And remember; you are the biggest contributor to avoiding the spread of infection.